Help Center
How can we help you?
Find answers to the most frequently asked questions about our offers and procedures.
💡 General Questions
Who can borrow from Firoria?
To take out a loan, you must be of legal age, be a tax resident in the country of subscription, and have justifiable regular income. We do not accept applications from people with unresolved banking bans.
What is the maximum amount I can borrow?
It depends on the project type:
- Personal Loan / Renovation: Up to €75,000.
- Auto Loan: Up to €100,000.
- Real Estate: Up to €1,000,000 (depending on down payment).
⚡ Documents & Timelines
What documents do I need to provide?
The standard list includes:
- A valid ID (ID card or Passport).
- Proof of address less than 3 months old.
- Your last 3 payslips (or last tax notice).
- Bank details (IBAN) for funds transfer.
How long does it take to receive the funds?
Once your complete file is electronically signed, we give you a final answer within 24 hours. The funds are then transferred within 24 to 48 hours (excluding weekends and interbank delays). Note that a legal withdrawal period may apply.
💰 Repayment
Can I repay my loan early?
Yes, in accordance with consumer credit law, you can repay all or part of your loan before the scheduled end date. No penalty will be applied for personal loans under €10,000.
What if I have trouble paying a monthly installment?
Contact us immediately. Firoria offers flexible solutions: deferral of payment (one-month pause) or modulation of the monthly payment downwards to temporarily relieve your budget.